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This store has earned the following certifications.
Col956
Please select small animal at check out
We will not ship until we confirm the order with you and verify that you are available to receive your animal. We ship all months of the year, using heat packs, cool packs, insulated boxes, or anything else we need to ensure the safe arrival of your new purchase. We have been shipping and selling for over 20 years and have an amazing track record of getting our customers their animals in a timely and SAFE manner.
If you are local there is also the option to pick up your animal in person. Simply select pick up at check out as your delivery method. If possible, please send us an email containing your order number, the animal's ID number, name, and your best form of contact, so the transaction is as smooth as possible for all parties.
We offer 30 day Payment plans on purchases more than $500 and less than $5,000.00 and 60 Day Payment plans on purchases over $5,000.00. We do not currently offer payment plans for orders under $500.
We accept order cancellation before Within 24 hours the product is shipped. If the order is cancelled you will get a full refund.
If for any reason you are not satisfied with the purchased item,You have 30 days after delivery of your order to return an item.
After 30 days of delivery of your order, we will no longer accept returns.
To request a return,please email us at:[email protected] ,We will respond within 24 hours after
the consumer sends the email (except weekends).
If it is a quality issue, please
provide an order number and attach clear photos of the items that represent the
issue.
After we receive the returned order, our Quality Assurance department will
inspect and verify the condition of the item.Upon acceptance of your return, a refund
will be issued to the original form of payment within 1-3 business days.
Items returned without authorization will not be accepted.
The time frame for return
must not exceed 30 days from when the original order was received.
Any promotional
gifts must also be returned with your returned item.
All items must be returned in
their original condition, without scratches or signs of wear, and must not be resized or
altered in any way.
Your return needs to be sent within the given time frame(3-12
working days)
Please make sure you provide us the tracking# and receipt after you
return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, we will credit the credit limit to your credit card or original payment method within 5 business days (bank processing time frame).
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